SENDMESSAGE Workflow Application

Overview

The SENDMESSAGE workflow application lets users send SMS notifications using the Twilio SMS platform; to use this application, you’ll need to set up an account on the Twilio website at https://www.twilio.com/sms.

How it works

The SENDMESSAGE application requires two parameters (BODY and TO) and associating these with their corresponding IDs.

The values that correspond to the ACCOUNT_SID, AUTH_TOKEN, and FROM parameters are required to connect to Twilio, but these are generally configured in the Instant messaging section on the General tab in the Configuration Panel. However, if they've been configured in the SENDMESSAGE action in the process, these values will override any corresponding values set in the Configuration Panel.

Parameters

Required parameters

Parameter	Type	Direction	Description
BODY	Text	IN	Message text
TO	Text	IN	Recipient’s phone number, which must contain the country code (using a + before the country code is optional, e.g. [phone])

Optional parameters

Parameter	Type	Direction	Description
ACCOUNT_SID	Text	IN	Account security identifier *
AUTH_TOKEN	Text	IN	Account authentication token *
FROM	Text	IN	Sender’s phone number, which must contain the country code (using a + before the country code is optional, e.g. [phone]) *
MESSAGE_SID	Text	OUT	Alphanumeric code returned to identify successfuly sent messages; for more information, see https://support.twilio.com/hc/en-us/articles/223134387-What-is-a-Message-SID-
ERROR_MESSAGE	Text	OUT	Message returned in case of error; for a list of Twilio error messages and codes, see https://www.twilio.com/docs/api/errors/reference
ERROR_CODE	Text	OUT	Error code returned in case of error; for a list of Twilio error messages and codes, see https://www.twilio.com/docs/api/errors/reference

* These parameters must be associated to a Twilio account.