Statistics

Overview

The Statistics screen allows users to have detailed reports of all the ongoing and closed requests. Users can obtain the following categories of reports:

  • Activity statistics that provide real time and historical views of the various requests and actions

  • Data statistics that detail the data information per process with filtering capabilities

Activity statistics

Statistics activity screen

The activity form allows the user to create views and reports related to the requests in progress (in real time), as well as requests in any previous timeframe.

Activity form

Fields

Remarks

Period

Filter by a predefined period

Or from... to...

Filter by user defined period

Folder

Filter by process folder

Category

Filter by process category

Process

Filter by process name

Version *

Filter by process version

Mode

Filter by request in Test mode, Real (active) mode, or all modes

Data *

Filter by process data values

* Displayed only for single-process statistics.

If the period chosen is Real time, then the report will be based on requests in progress only.

Real time

Sample pie chart:

Sample bar chart:

Requests

General

  • Number of running requests

  • Number of overdue requests in progress

  • Number of requests in progress with overdue actions

By requester

  • In progress

  • Overdue requests in progress

  • Requests in progress with overdue actions

Displays available: table, bar chart, pie chart

By process

  • In progress

  • Overdue requests in progress

  • Requests in progress with overdue actions

Displays available: table, bar chart, pie chart

Actions

General

  • Number of actions in progress

  • Number of overdue actions in progress

  • Number of actions to assign

  • Number of actions to take on (to do)

Display available: table

By participant

  • In progress

Displays available: table, bar chart, pie chart

By process

  • In progress

Displays available: table, bar chart, pie chart

Available user actions

Functions

Remarks

Refine search

Start a new statistics search

Save as view

Save the current report as a view

Print

Print the report

Activity history

Multi-process

Requests

General

  • Number of different requesters

  • Number of requests in progress

  • Number of overdue requests in progress

  • Number of requests in progress with overdue actions

  • Number of closed requests

  • Number of closed overdue requests

  • Number of closed requests with overdue actions

  • Average completion time (all requests)

  • Average completion time (except overdue)

  • Number of requests per day

Note: Results may vary depending on the parameters of the statistics that you filter.

Top process

  • Number of requests per process

Displays available: table, bar chart, pie chart

Participants

Volume by requester

  • Started

  • In progress

  • In progress and overdue

  • In progress with overdue actions

  • Closed

  • Closed and overdue

  • Closed with overdue actions

Displays available: table, bar chart, pie chart

Action volume by participant

  • In progress

  • In progress and overdue

  • Closed

  • Closed and overdue

  • To assign

  • To accept

Displays available: table, bar chart, pie chart

Duration by participant

  • Completion

  • Completion except overdue

  • Accepted

  • Accepted except overdue

Displays available: table, bar chart, pie chart

Actions

Functions

Remarks

Refine search

Start a new statistical search

Save as view

Save the current report as a view

Print

Print the report

Data statistics

The data statistics form lets you create reports based on the data of a current process.

Data statistics form

Fields

Remarks

Period

Filter by a predefined period

Or from... to...

Filter by user defined period

Requester

Filter by the requester

Process

Filter by process name

Version

Filter by process version

Mode

Filter by request in Test mode, Real (active) mode, or all modes

Request status

Filter by request status

Displayed data

Choose data items to display in the report (with data selector)

Data

Filter by process data values

Data statistics screen

Data statistics report

Columns

Remarks

Request #

Request number

Created

Request creation date

Requester

Requester

Data

Associated data elements (as defined by the process designer)

Note: The results list allows drag-and-drop reordering of columns. Column order is specific to the user and is retained thereafter.

Data statistics actions

Functions

Remarks

Refine search

Start a new statistical search

Save as view

Save the current report as a view

CSV export

Export the report to a comma-separated values formatted file

Print

Print the report